Frequently Asked Questions
We follow the State of Washington and CDC safety recommendations at our stores. For all of our team members who can get their work done remotely, we have set them up to conduct their work from home until further notice.
About Made In Washington & Placing an Order
If you experience a problem with your order or are not satisfied with our products, contact our Customer Service Department and we will resolve things promptly. Made In Washington may require the return of the products with which you are dissatisfied before we substitute an acceptable item, issue a credit voucher or give you cash back.
Our retail stores are located in Seattle, Bellevue, and Alderwood. Our shipping warehouse is located in Everett. Our business administration team and call center team are working remotely.
The Made In Washington store location at SeaTac Airport is a licensed location, staffed and managed by the Hudson Group. As such, some products, promotions and special features on MadeInWashington.com or at the three Made In Washington locations listed above may not be reflected at the SeaTac location.
Our Made In Washington stores carry 5 times as many items as our website. Each store works directly with different artisans and makers which may not be represented on our website. If you don't see it online, please contact our stores directly if you are interested in specific items.
Online customers will receive a text (if they enter a cell number) and an email (if they enter an email address) with tracking numbers once the order ships.
Made In Washington cannot ship to international addresses.
Our sister company SeaBear ships non-perishable products to a limited numbers of countries. Please call the Smokehouse Store at 1-360-230-1082 and they would be happy to help you with your international shipping needs.
Many of the products that we sell are designated as gluten-free by the makers. Click here to see our gluten-free category.
If you experience a problem with your order or are not satisfied with our products, contact our Customer Service Department and we will resolve things promptly. Made in Washington may require the return of the products with which you are dissatisfied before we substitute an acceptable item, issue a credit voucher or give you cash back. Also, you can return any item purchased over this web site either via mail, or at any of our three store locations within 60 days of purchase. All you need is your receipt. Please note that for safety reasons food items cannot be returned or exchanged.
At Made In Washington, we are always looking to continuously improve, and doing so in alignment with our six core values which guide the way we operate. In 2020 we changed from mailing a 40 page catalog to smaller high quality brochures and postcards. We made this change with careful consideration, and for a number of positive reasons:
Environmental Impact: One of our six core values is that we are good citizens—this encompasses both our local community as well as being good stewards of our environment. Our move towards these smaller mailings reflects enormous reduction of paper usage.
More Accurate Reflection of What’s Happening at the Made In Washington, Today: With a long-lead time for catalogs (created up to 5-6 months in advance), we are unable to get all our newest products in front of our customers right away.
More Responsiveness to Our Sources: We can be much more responsive to our vendors and the best available products they have in stock at the moment, and to special short-term value opportunities that often present themselves if we use ways to communicate with you that do not require the long lead time of catalogs.
So — we continue to communicate by mail, just with smaller / more timely pieces. But also be sure to sign up for our email newsletter to get the very latest news. And, as always check out MadeInWashington.com and visit our stores for our entire offering. Please call our Customer Service Team for suggestions or help with your order.
We'd love to get to know you and your products! We're always interested in working with vendors who are based in Washington State. Please contact our Buyer via email to inquire about becoming a vendor:
Please note that during the very active holiday period (Nov.-Dec.) communications with our buyer may be delayed due to the nature of the season.
We make our customer lists available to a few carefully screened companies whose products might interest you. If you prefer that your name not be made available, please copy your mailing label exactly and mail to us at: Mail Preference Service, 605 30th St, Anacortes, WA 98221, or call our Customer Service Center at 1-800-338-9903.
With respect to security: we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
To verify that you are the cardholder, and that you have the card in your possession, we require this.