Made In Washington’s story begins on America’s favorite adventure—a road trip.
Founders Gillian and Jack Mathews were traveling to a neighboring state to visit friends. While there, they dropped in on a store that was all about celebrating the state they were visiting and wondered why Washington didn’t have something similar.
They talked about the idea all the way back to Seattle, and in February of 1984, the Mathews realized their dream with the opening of the first Made In Washington store in Pike Place Market’s Post Alley.
That first store brought an entirely new concept to our area: a wide variety of quality products made in Washington State by local makers, artists, craftspeople, entrepreneurs, and small businesses.
Although the business started with only fifty items, the Made In Washington concept flourished, and soon we were working with over 200 makers around the state.
We’re one of the few places in the state able to offer a huge range of the best local products, and we simplify the search for customers because they know everything we have—both online and in stores—is thoughtfully curated. You can’t visit our stores or website without feeling inspired by the creativity and stories on display.
Today, we continue to celebrate the rich bounty of Washington State’s food, art, and lifestyle online and at our stores throughout the Puget Sound region, including a licensed retail location at SeaTac airport.
Whether you are shopping for family, friends, or those you work with, you’ll be proud to share a gift that’s designed, crafted, and Made In Washington.
Here’s what we know for sure: Washington State is special. From the tops of our mountains to the bottoms of our seas, we love where we live.
Throughout the years
1984
The first Made In Washington store opens in Pike Place Market
1992
Made In Washington grows to five retail locations
2000
The Made In Washington online store opens
2004
The first Limited Edition Holiday Ornament is introduced—a hand-blown glass ornament created exclusively for Made In Washington customers
2010
Design Your Own Gift Box launches
2020
Personal Shopper Service launches
2022
Made In Washington rebrands and launches new website
Carla Walton | Pike Place Store Manager
Somewhat counter-intuitively, I love the weather in Washington. It’s never too extreme. I also appreciate the proximity to water and mountains.
Jax Kaufman | Alderwood Mall Store Manager
We are surrounded by water and wildlife in Washington, and I find so much magic in kayaking with orcas and seals in the San Juan Islands. Kayaking with orcas is the most exciting experience I’ve ever had.
Judy Burnside | Bellevue Square Store Manager
One of the things I love most about Washington is the weather: beautifully temperate long summer days, perfect spring and fall days, and just enough rain.
Laurie Fleek | Director of Operations and Customer Care
The best thing about living in Washington State is the ability to jump on a ferry to visit our many islands.
Haydee Allred | E-Commerce & Marketing Assistant
I love the adventure of the changing seasons and weather events we experience in Washington, like Frozen Fog, the Pineapple Express, and long summer days!
Bill Gates | Vice President, Buyer
For me, the best part of the Washington landscape can be found on our annual family trip to Winthrop, where my family and I enjoy hiking, boating, and swimming.
Jack Helgeson | Operations Assistant | Business Gift Specialist
In Washington, we have rainforests, beaches, and mountains that are all accessible within just a few hours of anywhere in the state. It’s unbeatable!
Kristin Frossmo | President & CEO
I love that we’re surrounded by mountains and water in Washington. My best days are spent on getaways to Whidbey Island.
Carla Walton | Pike Place Store Manager
Somewhat counter-intuitively, I love the weather in Washington. It’s never too extreme. I also appreciate the proximity to water and mountains.
Jax Kaufman | Alderwood Mall Store Manager
We are surrounded by water and wildlife in Washington, and I find so much magic in kayaking with orcas and seals in the San Juan Islands. Kayaking with orcas is the most exciting experience I’ve ever had.
Judy Burnside | Bellevue Square Store Manager
One of the things I love most about Washington is the weather: beautifully temperate long summer days, perfect spring and fall days, and just enough rain.
Laurie Fleek | Director of Operations and Customer Care
The best thing about living in Washington State is the ability to jump on a ferry to visit our many islands.
Haydee Allred | E-Commerce & Marketing Assistant
I love the adventure of the changing seasons and weather events we experience in Washington, like Frozen Fog, the Pineapple Express, and long summer days!
Bill Gates | Vice President, Buyer
For me, the best part of the Washington landscape can be found on our annual family trip to Winthrop, where my family and I enjoy hiking, boating, and swimming.
Jack Helgeson | Operations Assistant | Business Gift Specialist
In Washington, we have rainforests, beaches, and mountains that are all accessible within just a few hours of anywhere in the state. It’s unbeatable!
Kristin Frossmo | President & CEO
I love that we’re surrounded by mountains and water in Washington. My best days are spent on getaways to Whidbey Island.
Designed. Crafted. Made. Local.
Since 1984, our team has been completely dedicated to curating the best of Washington State in a way that thrills and inspires you.
If, for any reason, you are not pleased with your purchase, we will do whatever it takes to make it right.
We appreciate that you love our state and are interested in learning more about potential opportunities at Made In Washington. We believe our team is our most valuable asset and the very core of our success. We offer benefits for full-time team members, including medical, dental, and vision, as well as a 401(k). Plus, our team members enjoy great discounts on Made In Washington products.
Check out our current openings and apply below.
general questions
How long has Made In Washington been in business?
Made In Washington was founded in 1984 by Gillian and Jack Mathews. To read our company story, click here.
What if I receive something I am not satisfied with?
If you experience a problem with your order or are unsatisfied with our products, please contact our Customer Service Department by phone (1-800-338-9903) or by email, and we will resolve things promptly.
ORDERS & SHIPPING
How do I place an order?
There are several options for placing an order:
Online at www.madeinwashington.com
By phone:
Call Center 1-800-338-9903
Pike Place Market: 206-467-0788
Alderwood Mall: 425-771-3212
Bellevue Square Mall: 425-454-6907
How do I track my order?
Online customers will receive an email (if you enter an email address) with tracking numbers once an order ships.
How do I contact customer service?
You may reach us at 1-800-338-9903 or by email.
Do you ship internationally?
Currently, Made In Washington cannot ship to international addresses.
What is your return policy?
If you experience a problem with your order or are unsatisfied with our products, contact our Customer Service Department, and we will resolve things promptly. Made In Washington may require returning the products with which you are dissatisfied before we substitute an acceptable item, issue a credit or give you cash back. With a receipt, you may return any item purchased online either by mail or at any of our three store locations within 60 days of purchase. Please note: Food items cannot be returned or exchanged for safety reasons. Gift cards are unable to be returned or exchanged.
I need an order to arrive on a specific day – help!
Please contact customer service at 1-800-338-9903 or email us. We will make recommendations to get your order delivered on, or near, your preferred date.
STORES & AVAILABILITY
Where are you located?
We have retail locations in downtown Seattle, Bellevue, and Lynnwood. Our shipping warehouse is in Everett, and some of our team works out of Anacortes. Additionally, we have several managers and call center team members working remotely.
The Made In Washington store location at SeaTac Airport is a licensed location, staffed and managed by the Hudson Group. As such, some products, promotions, and special features on MadeInWashington.com or at the three Made In Washington locations listed above may not be reflected at the SeaTac location.
What are your hours?
Our three stores each have different hours. Click here for store hours. Click here for our call center hours.
Why can't I find something I saw online in one of your stores?
Our Made In Washington stores may carry one-of-a-kind or limited products that are more difficult to sell online because each piece is unique. Also, the stores may work with new makers directly to introduce them to customers, so those makers may not be represented on our website. Our stores’ personal shoppers are happy to help you via email, text, phone, or on FaceTime, if you’ve spotted an item you can’t live without!
GIFTS & GIFT CARDS
Do you have a business gift program?
Yes, we have a business gift program. You may contact our business gift team at 1-800-338-9903 or by email. We will be happy to discuss options, including customization, with you.
Do you sell gift cards?
Yes, Made In Washington currently offers digital gift cards in various denominations. Click here to purchase a digital gift card.
Can I return a digital gift card?
A digital gift card is cash. Gift cards cannot be returned or exchanged. If you are giving a digital card as a gift, please confirm your recipient's email when forwarding the gift card.
PARTNERSHIP OPPORTUNITIES
I would like to inquire about becoming a vendor with Made In Washington.
We'd love to get to know you and your products! We are always looking for great partners whose wares we can match with our Washington-loving customers. Fill out our maker application, and we’ll reach out if we think we’re a fit.
Please note that during the busy holiday period, communications with our team may be delayed due to the nature of the season.
SECURITY
Is your website secure?
Regarding security, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information collected from you on our site.
Waptus Lake, Washington
Photo Credit: Becca Harpain, Unsplash
