Our Story

Inspired Locally. Made in Washington. Loved Everywhere.

Throughout the years

our team

We are a small, mighty, nimble group of Washingtonians who believe there’s nowhere better than right here.

Join Our team

We appreciate that you love our state and are interested in learning more about potential opportunities at Made In Washington. We believe our team is our most valuable asset and the very core of our success. We offer benefits for full-time team members, including medical, dental, and vision, as well as a 401(k). Plus, our team members enjoy great discounts on Made In Washington products.  

Check out our current openings and apply below.

Frequently asked questions

general questions

Made In Washington was founded in 1984 by Gillian and Jack Mathews. To read our company story, click here.

If you experience a problem with your order or are unsatisfied with our products, please contact our Customer Service Department by phone (1-800-338-9903) or by email, and we will resolve things promptly.

ORDERS & SHIPPING

There are several options for placing an order:

Online at www.madeinwashington.com

By phone:

Call Center 1-800-338-9903

Pike Place Market: 206-467-0788

Alderwood Mall: 425-771-3212

Bellevue Square Mall: 425-454-6907

By email

Online customers will receive an email (if you enter an email address) with tracking numbers once an order ships.

You may reach us at 1-800-338-9903 or by email.

Currently, Made In Washington cannot ship to international addresses.

If you experience a problem with your order or are unsatisfied with our products, contact our Customer Service Department, and we will resolve things promptly. Made In Washington may require returning the products with which you are dissatisfied before we substitute an acceptable item, issue a credit or give you cash back. With a receipt, you may return any item purchased online either by mail or at any of our three store locations within 60 days of purchase. Please note: Food items cannot be returned or exchanged for safety reasons. Gift cards are unable to be returned or exchanged.

Please contact customer service at 1-800-338-9903 or email us. We will make recommendations to get your order delivered on, or near, your preferred date.

STORES & AVAILABILITY

We have retail locations in downtown Seattle, Bellevue, and Lynnwood. Our shipping warehouse is in Everett, and some of our team works out of Anacortes. Additionally, we have several managers and call center team members working remotely.

The Made In Washington store location at SeaTac Airport is a licensed location, staffed and managed by the Hudson Group. As such, some products, promotions, and special features on MadeInWashington.com or at the three Made In Washington locations listed above may not be reflected at the SeaTac location.

Our three stores each have different hours. Click here for store hours. Click here for our call center hours.

Our Made In Washington stores may carry one-of-a-kind or limited products that are more difficult to sell online because each piece is unique. Also, the stores may work with new makers directly to introduce them to customers, so those makers may not be represented on our website. Our stores’ personal shoppers are happy to help you via email, text, phone, or on FaceTime, if you’ve spotted an item you can’t live without!

GIFTS & GIFT CARDS

Yes, we have a business gift program. You may contact our business gift team at 1-800-338-9903 or by email. We will be happy to discuss options, including customization, with you.

Yes, Made In Washington currently offers digital gift cards in various denominations. Click here to purchase a digital gift card.

A digital gift card is cash. Gift cards cannot be returned or exchanged. If you are giving a digital card as a gift, please confirm your recipient's email when forwarding the gift card.

PARTNERSHIP OPPORTUNITIES

We'd love to get to know you and your products! We are always looking for great partners whose wares we can match with our Washington-loving customers. Fill out our maker application, and we’ll reach out if we think we’re a fit. 

Please note that during the busy holiday period, communications with our team may be delayed due to the nature of the season.

SECURITY

Regarding security, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information collected from you on our site.

Upcoming Events

Check out our store pop-ups, tastings, and maker meet and greets!

Waptus Lake, Washington

Photo Credit: Becca Harpain, Unsplash